db77 consulting Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") describes our commitment and practices regarding the protection and privacy of personal data belonging to users ("you", "user") of the db77 consulting ("we", "us") platform. When you use db77 consulting's website, mobile app, or any other related service, the terms of this Policy apply to you.

This Policy is an integral part of our Terms and Conditions. By continuing to use the platform, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any term of this Policy, you are requested to stop using our services.

db77 consulting always strives to comply with applicable data protection laws and regulations. We believe you should have full control over your personal data.

The Information We Collect

db77 consulting may collect two types of information from you — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

During account registration, deposit, withdrawal, or support requests, you may provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• bKash, Nagad, or Rocket mobile wallet number
• National ID card or other identity document details (for account verification)
• Login credentials (username and encrypted password)

2.2 Information Collected Automatically

When you use our platform, certain information is collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Time spent on the platform and usage patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity data

2.3 Information Received from Third Parties

We may occasionally receive limited payment verification information from mobile financial service providers. This information is used solely for fraud prevention and transaction verification purposes.

Purposes of Data Use

db77 consulting uses collected information for the specific and lawful purposes listed below:

• Creating and managing accounts and completing identity verification
• Processing all financial transactions including deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Delivering customer support services and resolving complaints
• Detecting and preventing fraud, money laundering, and other unlawful activities
• Implementing responsible gaming policies and ensuring user protection
• Improving platform performance and resolving technical issues
• Meeting legal obligations and regulatory requirements
• Providing a personalised experience based on your preferences

We never use your information beyond the purposes stated above. Your data is not sold or transferred to third parties for marketing purposes without your consent.

Data Storage and Security

db77 consulting uses industry-standard technical and organisational measures to keep your personal data safe.

4.1 Technical Security Measures

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using industry-standard hashing algorithms and are never kept in plain text
• Financial data is protected with an additional layer of encryption
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are kept active

4.2 Data Retention Period

We retain your data for the entire period your account remains active. Even after account closure, data necessary to meet legal obligations may be kept for a defined period. Once that period ends, data is securely deleted or anonymised.

4.3 Staff Access

Only staff members who require your data to perform their duties can access it. All staff are bound by data confidentiality agreements and receive regular training.

Data Sharing with Third Parties

db77 consulting may share data with third parties only in the limited circumstances below and under strict security measures:

5.1 Payment Processors

Only the information necessary to complete transactions is shared with mobile financial service providers such as bKash, Nagad, and Rocket. This information is not used for marketing purposes.

5.2 Technology and Service Providers

Our game provider partners — including Evolution, Pragmatic Play, JILI, and Spribe — may process limited session data for technical reasons. They are contractually obligated to follow our data protection standards.

5.3 Legal Requirements

We may be required to provide data under a court order or a lawful directive from a competent authority. In such cases, we provide only the minimum data legally required.

5.4 No Sale of Data

db77 consulting never sells, rents, or commercially transfers your personal data to any third party.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to function properly and to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core functionality. Disabling these may prevent the platform from working properly.
• Performance Cookies: Help detect page load speed and technical issues.
• Preference Cookies: Remember your language, theme, and other preferences.
• Analytical Cookies: Collect anonymous data to understand how the platform is used.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings, though some features may become limited as a result. Essential cookies are required for service delivery.

Your Rights and Controls

Regarding your personal data, db77 consulting provides you with the following rights:

• Right to Know: You have the right to know what data we hold about you and how we use it.
• Right to Correction: Contact us via account settings or the support team to correct any inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your data in certain circumstances, though some data may need to be retained due to legal obligations.
• Right to Restrict Processing: You may request that processing of your data be restricted in certain cases.
• Right to Data Portability: You may request your data in a structured, commonly used format.
• Right to Object: You have the right to object to the processing of your data for specific purposes.

To exercise these rights, contact us via 24/7 live chat support or email. We will respond to your request within 30 days.

Minor Users and Age Verification

db77 consulting's services are strictly for adults aged 21 and above. We do not knowingly collect personal data from minors.

Age verification information is collected at registration. If we find that a user is under 21, their account will be closed immediately and the associated data will be deleted. Our Responsible Gaming Policy provides detailed guidance on this matter.

International Data Transfers

Our servers and technical infrastructure may be located in multiple countries. When your data is transferred outside Bangladesh, we ensure that:

• The destination country has adequate data protection measures in place
• The receiving organisation complies with our privacy standards
• All transfers are completed through encrypted connections
• Necessary contractual safeguards are in place to protect your data

Policy Changes and Updates

db77 consulting may revise this Privacy Policy from time to time. When changes are made, we will:

• Publish the updated policy on this page with the date noted
• Send a notification to your registered email or mobile for significant changes
• Continued use of the platform after changes will be considered acceptance of the new policy

We recommend reviewing this policy regularly so you are always informed about how your data is managed. To learn more about our services and policies, read About Us.

Complaints and Contact

For any privacy-related questions, concerns, or complaints, please get in touch with us. Our privacy team is available seven days a week, around the clock.

For answers to common questions, visit our FAQ section — it covers many common questions about privacy, payments, and accounts.